Can I change the shipping address for my order?
Can I change the billing address for my order?
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Can I change the email address to my order?
Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
I received a package, but it wasn’t my order.
I received the wrong item.
If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery with your order number and pictures of the following:
- the order packing slip with the stamped initial visible,
- a picture of the incorrect product
- and a list of the products that are missing.
We'll get back to you ASAP!
I am missing item(s) in my order.
Oh no! Please email our Customer Care team by clicking HERE within 14 days of delivery with your order number and a list of the missing products. Please make sure to include a photo of the items you did receive and a picture of your packing slip. We will get back to you asap!
**Discontinued items will be issued store credit for the amount paid.
Do discount codes expire?While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly! Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
How can I pay for my order?We accept all major credit cards, as well as PayPal, Google pay, Apple Pay*!
My package says delivered, but I didn’t receive it.Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
Have A Question Email Our Team Here